Welcome to the Frequently Asked Questions page. If you do not see an answer to your question below, please don’t hesitate to contact us.
The measurement chart is available here. Please note all measurements are in US inches, and should be your true body measurements. If you would like to order an item, but do not feel you fit within our chart, do not hesitate to contact us. We want to make sure everyone can order our merchandise.
What Type of payments do you accept?
Secure Credit Card payments through Paypal, Stripe, or Google Pay. We also have merchant accounts with Sezzle & Afterpay so you can pay over time if needed!
How long will it take to receive my item(s)?
All items are hand-made with care in the USA, so most items are made-to-order. You can expect a 5-7 day wait time for items priced under $50, and up to a 14 day wait time for items priced over $50 to receive your order from the time of purchase. If however, you need your item faster, please contact us before ordering.
International buyers, take note that your processing/shipping time will take longer as we are based in the USA.
1a: Take note that because of the Covid-19 outbreak, processing/shipping times can take a little longer. For U.S orders, this can be delayed for an additional week. For international customers up to 2 weeks.
1b: All orders are shipped USPS Priority Mail or USPS First Class mail. USPS Priority mail Express is used for international orders.
- You can expect your package 2-3 days after receipt of your tracking number with Priority mail.
- You can expect your package 7-10 days after receipt of your tracking number with First Class mail.
- You can expect your package 14+ days after receipt of your tracking number for international orders.
- Free shipping is available for all orders over $75 for USA orders only. Items will be shipped with Priority Mail.
- 1c: If you haven’t received your tracking number or an update regarding your order after the timeline mentioned above, please contact us using the contact page. Be sure to include your order number in your email.
What does made-to-order mean?
We typically only keep fabric on hand to create the sizes that people order, not production of all sizes. We make a few items for fashion shows, photo shoots, and stylist pulls but we do not manufacture all sizes for each style. We do this for several reasons, but the main one being that we want to control the fabric quality, fit, sewing and finishing techniques for all styles. So this means that we need to purchase fabric (in some cases), grade the pattern manually from the sample size up or down, cut, sew, pack, and then ship out. This is why the processing time is longer than say Amazon or a fast fashion brand like Forever 21. These companies have hundreds or thousands of employees working around the clock, we on the other hand have an extremely small team (for now) so our process takes a little longer. Please note that we are taking the utmost care when creating your garment and we want you to be happy in the end with your purchase. Our website says what’s in stock based on our in-house stock items, and if the fabric or color is still accessible or not. If we can no longer find the fabric or similar one after we sell out, then we mark the style out of stock until we find a suitable replacement.
Returns can be made for store credit only. You must contact us within two (2) days of receiving of your item by email and letting us know what the issue(s) are. If you want to exchange for a different size, please first contact us and let us know what size you would like to exchange. Once you have our confirmation, you must return the item within 7 days of receipt of our confirmation email. You will have to pay for the return shipping, and we suggest you request a tracking number, as we will not be responsible for any lost items through the mail. All returned items must be clean, not contain any perfume or odor, and be undamaged. If you are unhappy with your merchandise, please immediately contact us for assistance. We want to make sure you are happy with everything you purchase from us.
If you are a boutique or wholesaler who would like to buy in bulk, please contact us for wholesale pricing and quantity requirements.
Lending/Renting out merchandise:
Merchandise can only be pulled for reputable stylists at this time.
A letter of responsibility, a credit card, and a photo ID of the stylist requesting samples must be provided for each request. All credit information will be verified prior to pulling.
Samples must be returned on the agreed upon date, unless prior approval is given.
All worn samples must be dry cleaned prior to returning. If samples are returned damaged or soiled, the stylist will take full responsibility of the repair and cleaning costs.
It is the stylist’s responsibility to inform us which styles were used on which project within 1 week of project completion.
If for any reason samples are missing, stylists will be given a full item count of missing items and agrees to return samples within 48 hours. If for any reason the stylist cannot return the missing samples, the stylist therefore agrees to be liable for any missing samples and will take full responsibility.
If there are any further questions regarding pulls, please do not hesitate to contact us. Please make sure to check your spam/bulk folder for our reply.