Welcome to the Frequently Asked Questions page. If you do not see an answer to your question below, please don’t hesitate to contact us.
What Type of payments do you accept?
Secure Credit Card payments through Shopify payments, Amazon pay, or Paypal. We also have merchant accounts with Sezzle & Afterpay so you can pay over time if needed!
How long will it take to receive my item(s)?
All items are hand-made with care in Los Angeles, CA, so most items are made-to-order. You can expect up to a 14 day wait time for you to receive your order from the time of purchase. If however, you need your item faster, please contact us before ordering.
Take note we are not a fast fashion company. We proudly produce slow fashion which is ethically sourced and created. We are doing our part to stop waste in the fashion industry wherever we can. Typically our items ship out in about 5 days or less, but it can take up to 14 days to have your item in hand because we cannot control how long it takes packages to get to you once they are shipped.
International buyers, take note that your processing/shipping time will take longer as we are based in the USA.
1a: Take note that because of the Covid-19 outbreak, processing/shipping times can take a little longer. For U.S orders, this can be delayed for an additional week. For international customers up to 2 weeks.
1b: All orders are shipped USPS Priority Mail or USPS First Class mail. USPS Priority mail Express is used for international orders.
You can expect your package 2-3 days after receipt of your tracking number with Priority mail.
You can expect your package 7-10 days after receipt of your tracking number with First Class mail.
You can expect your package 14+ days after receipt of your tracking number for international orders.
Free shipping is available for all orders over $75 for USA orders only. Items will be shipped with Priority Mail.
1c: If you haven’t received your tracking number or an update regarding your order after the timeline mentioned above, please contact us using the contact page. Be sure to include your order number in your email.
What does made-to-order mean?
We typically only keep fabric on hand to create the sizes that people order, not production of all sizes. We make a few items for fashion shows, photo shoots, and stylist pulls but we do not manufacture all sizes for each style. We do this for several reasons, but the main one being that we want to control the fabric quality, fit, sewing and finishing techniques for all styles. So this means that we need to grade the pattern manually from the sample size up or down, cut, sew, pack, and then ship out. This is why the processing time is longer than say Amazon or a fast fashion brand like Forever 21. These companies have hundreds or thousands of employees working around the clock, we on the other hand have an extremely small team (for now) so our process takes a little longer. Please note that we are taking the utmost care when creating your garment and we want you to be happy in the end with your purchase. Our website says what’s in stock based on our in-house stock items, and if the fabric or color is still accessible or not. If we can no longer find the fabric or similar one after we sell out, then we mark the style out of stock until we find a suitable replacement.
Please note all measurements are in US inches, and should be your true body measurements. If you would like to order an item, but do not feel you fit within our chart, do not hesitate to contact us. We want to make sure everyone can order our merchandise.