Tulip Maxi Dress
Welcome to the Frequently Asked Questions page. If you do not see an answer to your question below, please don’t hesitate to contact us.
What happened to your store? It looks different from before.
We have switched to a whole new platform! So that is why everything seems different! We are still working on a few design changes, but everything should be working properly! We will continue to change the layout a bit, but everything from our old website has been transferred over. We are still trying to figure out how to upload all of our blogs, so for now we won't have our old blog posts. But they will return soon!
What is the Royalty Boutique?
The Royalty Boutique is hand picked items from the CEO herself! She is working with wholesalers in Los Angeles & beyond to bring you discounted merchandise and amazing prices! The sizes are more limited and the shipping time may take a bit longer, but we can't wait to expand our collection of boutique items for you to shop! If you have any questions about our boutique items or how you can sell your items in our boutique, please don't hesitate to contact us!
What Type of payments do you accept?
Secure Credit Card payments through Shopify payments, or Paypal. We also have merchant accounts with Sezzle & Afterpay so you can pay over time if needed!
How long will it take to receive my item(s)?
All items (except items in the Royalty Boutique) are handmade with care in the USA, so most items are made-to-order. You can expect a 5-7 day wait time for items priced under $50, and up to a 14 day wait time for items priced over $50 to receive your order from the time of purchase. If however, you need your item faster, please contact us before ordering.
International buyers, take note that your processing/shipping time will take longer as we are based in the USA.
1a: Take note that because of the Covid-19 outbreak, processing/shipping times can take a little longer. For U.S orders, this can be delayed for an additional week. For international customers up to 2 weeks.
1b: All orders are shipped USPS Priority Mail or USPS First Class mail. USPS Priority mail Express is used for international orders.
- You can expect your package 2-3 days after receipt of your tracking number with Priority mail.
- You can expect your package 7-10 days after receipt of your tracking number with First Class mail.
- You can expect your package 14+ days after receipt of your tracking number for international orders.
- Free shipping is available for all orders over $75 for USA orders only. Items will be shipped with Priority Mail.
1c: If you haven’t received your tracking number or an update regarding your order after the timeline mentioned above, please contact us using the contact page. Be sure to include your order number in your email.
What does made-to-order mean?
We typically only keep fabric on hand to create the sizes that people order, not production of all sizes. We make a few items for fashion shows, photo shoots, and stylist pulls but we do not manufacture all sizes for each style. We do this for several reasons, but the main one being that we want to control the fabric quality, fit, sewing and finishing techniques for all styles. So this means that we need to purchase fabric (in some cases), grade the pattern manually from the sample size up or down, cut, sew, pack, and then ship out. This is why the processing time is longer than say Amazon or a fast fashion brand like Forever 21. These companies have hundreds or thousands of employees working around the clock, we on the other hand have an extremely small team (for now) so our process takes a little longer. Please note that we are taking the utmost care when creating your garment and we want you to be happy in the end with your purchase. Our website says what’s in stock based on our in-house stock items, and if the fabric or color is still accessible or not. If we can no longer find the fabric or similar one after we sell out, then we mark the style out of stock until we find a suitable replacement.
Please note all measurements are in US inches, and should be your true body measurements. If you would like to order an item, but do not feel you fit within our chart, do not hesitate to contact us. We want to make sure everyone can order our merchandise.